Returns Policy

At GeekBarVape.shop, customer satisfaction is our top priority. We want you to feel confident and secure when shopping with us. Please read our return policy carefully to understand your options in case of any issues with your purchase.

Eligibility for Returns

We accept returns under the following conditions:

  • The item is defective, damaged, or not as described.

  • The return request is made within 7 days of delivery.

  • The product is unopened, unused, and in its original packaging.

Due to the hygienic nature of vape products, we do not accept returns on used or opened items unless the product is faulty.

How to Request a Return

To initiate a return, please contact our support team at support@geekbarvape.shop with the following details:

  1. Your order number

  2. The reason for your return

  3. Photos or video evidence of the issue (if applicable)

Our team will review your request and respond within 1–2 business days with further instructions.

Refunds and Replacements

  • If your return is approved, you may choose between a refund, replacement, or store credit.

  • Refunds will be processed to your original payment method within 5–10 business days.

  • In some cases, we may offer a replacement product without requiring the return of the original item.

Return Shipping

  • If the return is due to our error (e.g., incorrect or defective product), we will cover return shipping costs.

  • For other returns, customers are responsible for return shipping fees.

Non-Returnable Items

We do not accept returns for:

  • Products that have been used or opened

  • Clearance or sale items

  • Items returned after the 7-day window

  • Products without original packaging

Need Help?

If you have any questions or concerns, our friendly support team is here to help. Email us anytime at support@geekbarvape.shop and we’ll do our best to resolve the issue quickly.